Shipping policy
Every order comes with free tracked delivery to any address in the United Kingdom. This page explains how it works.
Delivery
We deliver to every address in the United Kingdom with Royal Mail. Your order is tracked from dispatch to your door.
Order processing
We start on your order as soon as it is placed. You receive a confirmation email within a few minutes. If it does not arrive, check your junk folder, then email contact@verreso.com and we resend it.
Delivery times
Most orders arrive within 3 to 5 working days.
| Destination | Cost | Estimated delivery |
|---|---|---|
| United Kingdom | Free | 3 to 5 working days |
Working days are Monday to Friday, not counting bank holidays. Around Christmas and bank holidays, Royal Mail can take a little longer.
Delivery cost
Free. Every order, every size, no minimum spend.
No extra charges
The price you see at checkout is the price you pay. There is nothing to pay when your parcel arrives.
Tracking your order
When your order is dispatched, we email you again with your tracking details. You can also follow your parcel any time on our Track your order page. Tracking usually starts updating within a day or two of dispatch. If you have a question about where your parcel is, email us with your order number and we check for you.
Lost parcels
Lost parcels are rare. If yours does not arrive, email contact@verreso.com with your order number. We chase it with Royal Mail, and if it is confirmed lost we send a replacement or refund you in full, whichever you prefer.
Wrong address
Please check your delivery address before you confirm your order. If you notice a mistake, email us straight away with your order number and the correct address. If your order has not been dispatched, we fix it. If it has already left and comes back to us, we send it out again to the right address or refund you in full.
Cancelling an order
Email contact@verreso.com with your order number as soon as possible. If your order has not been dispatched, we cancel it and refund you in full. Once it has left us, our 90 day guarantee applies, so you can still return it for a full refund.
Delays outside our control
Very occasionally, severe weather, strikes or carrier problems hold a parcel up. If that happens we keep you informed, and your 90 days only start counting on the day your order arrives.
Contact
Any delivery question, email contact@verreso.com and include your order number. We answer every email, usually within one working day.